Sonos Announces Platform Rebuild After 2024 App Fallout

Sonos has announced Sonos 27, a platform overhaul that CEO Tom Conrad says will keep future hardware and software shipping in lockstep. The move follows a 2024 app redesign that angered users and ousted the previous CEO. Conrad calls Sonos "100 percent hardware and 100 percent software," betting the platform itself becomes the reliability layer.