Microsoft Copilot Lead Tells Staff App Must "Earn the Right to Exist in Customers' Lives"

Microsoft EVP Jacob Andreou, who oversees Copilot, told staff in an internal memo that the app needs to "earn the right to exist in customers' lives." The acknowledgment comes as Microsoft merges its consumer and business Copilot apps and removes features including Group Chats, AI podcasts, Copilot Labs, and Deep Research by August 18, 2026.