How an AI Reading Names at Graduation Went Wrong

Glendale Community College used a new AI system to read graduates' names at its May ceremony—for the first time, with no backup plan. The system skipped names and mispronounced them. Staff had to step in and fix it live. The lesson: when something matters and can't be redone, you need safeguards: humans double-checking the AI's work, and trained people ready to take over if it fails.