Centrica to Cut 1,300 British Gas Call Centre Jobs, Citing AI and Falling Call Volumes

Centrica is cutting 1,300 British Gas call centre jobs across six UK cities — a 14% reduction. CEO Chris O'Shea blames a 20% drop in calls, while the GMB union says 500 roles are directly replaced by AI tools the company links to 800 cuts. The two-year rollout follows £346 million in half-year retail profits.