Telstra outage broke 000 — some people couldn't reach emergency help

When Telstra's network went down on July 8, some customers got error messages trying to call 000 instead of reaching emergency services. The system that should have automatically switched their calls to other phone networks didn't work. This was discovered around 9:30pm, hours after the main outage was fixed. Telstra checked on over 300 calls that failed during this period.