John Lewis Cuts Jobs While Claiming Higher Customer Satisfaction

John Lewis will close bureau de change and gift-wrapping services in 30 of 36 stores, eliminating roughly 200 jobs by autumn 2026. The company points to rising customer satisfaction scores. But staff tell The Guardian shop floor workers are already stretched thin. Management says assistants already handle most queries these services fielded—a claim that rings hollow if those same workers lack capacity to absorb the added load.