Lloyds Doubles AI Revenue Target, Launches Customer Agents This Year

Lloyds Banking Group doubled its AI revenue target to over £100 million and plans to roll out autonomous agents—AI systems that independently carry out multi-step tasks—this year. The bank aims to use these agents in its app to offer financial advice to customers who can't afford regulated advisors. The move carries regulatory risk: the FCA requires firms to prove their AI decisions benefit customers without human oversight.