Marketing software company Klaviyo buys AI startup Agency

Klaviyo, a publicly traded marketing software company, agreed to buy Agency, a three-year-old startup using AI to help businesses support customers. Founder Elias Torres and his 25-person team join Klaviyo, with Torres leading product. He will speed up Klaviyo's AI tools, Composer and Customer Agent. Agency had raised $32 million from top investors. Klaviyo also partnered with Google on automated customer experiences.