Manchester United admits ticket-touting crackdown caused 'genuine upset and distress' to loyal fans

Manchester United has admitted mishandling its ticket-touting investigation, conceding it underestimated how many supporters share account details with family and friends. The club acknowledged its communication caused "genuine upset and distress" to loyal match-goers. Restrictions have been lifted for fans who provided satisfactory explanations. Season tickets will now only be confiscated where evidence shows organised touting for financial gain.