UK Hospitality Staff Wrongly Demanding Guide Dog ID, Revealing Sector-Wide Training Failure

When a Wetherspoons pub in Hartlepool asked Joanne Hewitson to prove her guide dog Rosie's legitimacy, she refused—correctly. UK law requires no such documentation. Her Instagram post exposed a pattern: assistance-dog owners across venues faced identical demands. This isn't individual error but a systemic training gap in how hospitality chains brief frontline staff on disability access law.